Refund, Return & Exchange Policy

For Damaged or Faulty items

We take care to ensure every order is packed and delivered in good condition. If your item arrives damaged, defective, or differs from what you ordered, please reach out to us at tyonebeautywellness@gmail.com or find us on Instagram at (@tyonebeauty) promptly. Our team will review the issue and assist you with the appropriate solution.

For Incorrect Item Received

If you receive an item that differs from what you ordered, please contact our customer service team within 7 business days of receiving your parcel.

Kindly provide your order details and photos of the item received so that we can verify the issue. Once confirmed, we will arrange for the correct item to be sent to you.

For Refund

Please note that we do not provide refunds for change of mind, incorrect item selection, or similar circumstances.

If we are unable to fulfill your order while changing purchased items (for incorrect size etc.), you will receive a full refund to your original payment method for easier tracking of money movement. Refunds may take 1–3 business days to be reflected, depending on your bank or payment provider.

For other eligible situations, we will provide store credit of the same value, which can be used for your next purchase on our website. We kindly request you to contact us through customer service if you want to request for refund.

For Return & Exchange

We accept return and exchange requests within 7 business days from the date you receive your order. Any requests submitted after this period may not be accepted.

To qualify for an exchange, the item must be returned in its original condition and meet all of the following requirements:

The item must be unused, unworn and free from any signs of wear or damage.
All original tags and labels must remain attached.
The item must be returned in its original packaging.

Items that do not meet the above requirements may be rejected for exchange at our discretion.

Please note that all return and re-shipping costs for exchanges are borne by the customer.

For online purchases, please contact our customer service team before sending any item back. Do not return your order without receiving confirmation from our team, as this may affect the processing of your exchange request.

For Non-Returnable Items

For hygiene and safety reasons, panties are strictly non-returnable and non-exchangeable.

Clearance items are not eligible for refunds or exchanges, except in cases where the item is confirmed to have a manufacturing or delivery-related defect. In such cases, an exchange may be offered, subject to our assessment and availability.

If you have any questions about the eligibility of your item, please contact our customer service team before proceeding with a return or exchange.

For Product Variations & Care

Please note that the actual colour of a product may vary slightly from the images shown on our website due to differences in lighting conditions, photography, and individual screen or monitor settings. A colour variation of approximately 10–20% may occur and will not be considered a product defect.

Slight measurement variations of approximately 1–2 cm may also occur due to the material’s stretchability, differences in measuring tools, and the method used when taking measurements. Such variations are considered normal and are not regarded as a defect.

Please ensure that all products are used, washed, stored, and cared for according to the instructions provided in the product details. Returns, exchanges, or refunds may not be accepted for issues resulting from improper handling or failure to follow the recommended care instructions.

Please take extra care when trying on your purchase to prevent stains, marks, or damage, especially for white and light-coloured items.

Final Decision

Tyone Beauty Sdn Bhd reserves the right to review and determine the outcome of all return, refund, and exchange requests based on the terms and conditions stated in this policy. All decisions made by Tyone Beauty Sdn Bhd in relation to such requests shall be considered final.